At Jungle Gym, we aim to make your experience as smooth and enjoyable as possible. Here’s everything you need to know about cancelling ‘Design Your Own’ orders:
Custom-Made Orders:
- Non-Cancellable: ‘Design Your Own’ orders are fully customised and sent to our fulfilment centres immediately after purchase. Once the process has started, these orders cannot be cancelled or returned.
- No Right of Withdrawal: The standard 14-day withdrawal period does not apply to custom-made items.
Why Can’t I Cancel?
Since your ‘Design Your Own’ order is made specifically for you, it cannot be resold or repurposed. This ensures you receive a unique product tailored exactly to your preferences.Need More Details?
- For general information about order cancellations and withdrawal rights, please refer to our Terms & Conditions.
- If you have any questions or need clarification, feel free to contact our support team—we’re here to help!
By placing a ‘Design Your Own’ order, you’re investing in a personalised product designed just for you. Thank you for your understanding and trust in Jungle Gym!