At Jungle Gym, we aim to make the return process as simple as possible. Here’s how it works:
Getting Started:
- Use Our Contact Form: Begin by filling out our Cancellations & returns form. This ensures we can process your return quickly and efficiently.
For Larger Items or Entire Climbing Frames:
- Pick-Up Service: We’ll arrange a pick-up date with our shipping partner.
- Shipping Costs: Please note that return shipping costs will apply.
For Smaller Items:
- Parcel Service: Smaller items can be returned using a parcel service of your choice.
- Shipping Costs: Return shipping costs will apply for smaller items as well. To save on costs, we recommend using the same service that delivered your order.
Important Information:
- Pre-Approval Required: All returns must be pre-approved. Returns sent without prior notification and authorization will be refused.
Need Help?
If you have any questions or need assistance, our friendly support team is here to help!We’re committed to making your return process smooth and stress-free—thank you for choosing Jungle Gym!