At Jungle Gym, we aim to make the return process as simple and straightforward as possible. Here’s what you need to know:
Return Process:
- Use Our Cancellations & Return Form: Start by filling out the Cancellations & returns form to ensure your return is processed efficiently and without delays.
- Cancellation Confirmation: Once we’ve confirmed your cancellation, we’ll arrange the return shipment.
- Carrier Collection: The carrier will collect the return directly from you.
- Preparation:
- Ensure the pallet is ready for shipping.
- Place it in an accessible location for the carrier (e.g., reachable with a pallet jack).
- Confirm the items are packaged securely to prevent damage during transport.
Return Shipping Costs:
- Carrier Arranged by Us: The cost for return shipment is a maximum of €180.
- Self-Arranged Shipping: You can also arrange the return shipment through your own freight forwarder if preferred.
Important:
- All returns must be pre-approved. Returns sent without prior notification and authorization will be refused.
What’s Next?
Let us know which return shipping option you’d like to choose!If you have any questions or need assistance, feel free to contact our support team—we’re happy to help!