Here’s what you need to know about your Jungle Gym delivery:
Delivery Process
The carrier will contact you to arrange a delivery appointment.
Climbing frames: Delivered flat-packed via pallet transport to the curbside. While the driver may place the pallet on your driveway, this is not guaranteed.
Accessories ordered separately: will be delivered by parcel service with track-and-trace notifications.
Important Details for Delivery
Heavy Pallet Delivery:
Climbing frames are delivered on a pallet and usually unloaded with a pallet jack or forklift.
The delivery address must be accessible by a truck with a load capacity over 12 tons.
Be Present for Delivery:
Be available on the agreed date and time.
The order will be unloaded curbside, and in rare cases, manual unloading may be needed, whereas the driver may ask for your assistance.
Check Your Order Immediately!
To ensure everything is perfect, follow these steps upon delivery:
Inspect for Damage:
Check for any signs of transport damage.
If damage is found, have it noted on the delivery note and contact us within 7 days.
Has your order been damaged during Delivery? Fill in our Transport Damage Form.
Verify Completeness:
Cross-check all items against your assembly manual within 7 days.
Missing or incorrect items? Fill in our Incomplete Form.
Why It’s Important
Inspecting your order immediately helps protect your warranty and return rights. We want you to enjoy your Jungle Gym worry-free, so please take a moment to review your delivery.
For any questions or assistance, feel free to reach out—we’re here to help!