Important for delivery
The playground equipment is delivered flat-packed as a large package. The package is heavy and is often unloaded with a pallet jack or forklift. Therefore, the delivery address must be easily accessible for a truck with a load capacity of more than 12 tons. Make sure you are present on the day of delivery during the agreed time slot. The order will be unloaded next to the truck on the sidewalk next to the public road (curbside). In exceptional cases, it may be necessary to unload by hand, and the driver may ask for your assistance.
Important: Check your order immediately!
To avoid problems, please follow the steps below once your order has been delivered:
- Check the order immediately upon receipt for (transport) damage. Sign for receipt only if everything is in order. If you notice any damage, have it noted on the delivery note immediately and contact us within 5 days.
- Check the order for completeness and composition based on the packing slip and manual within 7 days of delivery. Is something incorrect? Visit our customer service page as soon as possible for assistance.
Note: It is important to follow these steps to ensure everything is in order. Not following these steps may affect your warranty and return rights. We want you to be fully satisfied with your purchase, so please check your order as soon as possible!